Knowledge Base

LTL Shipping

• NMFC & Freight Classification Explained
• Density Explained
• LTL Shipping Rates
• Accessorials Explained
• HI & AK LTL Quote Requirements
• Measuring Palletized & Non-Palletized Freight

See all 8 articles

Volume Shipping

• Volume LTL vs Partial TL
• Requirements for Volume Rate Quotes

FreightWise Info & FAQ

Release Notes

• Release Notes Q3 2024
• Release Notes Q2 2024
• Release Notes Q1 2024
• Release Notes Q4 2023
• Release Notes Q3 2023
• Release Notes Q2 2023

See all 7 articles

Task Management

• Setting up a Task

FAQ

• Access Control Policy
• Benchmark - BC
• Carrier Invoice Requirements
• Data Retention Policy
• Data Security & Backup Policies
• Privacy Policy

See all 9 articles

Rates / Quotes

• CSV & Excel Rate Quoting
• Rate / Quote Filtering
• What is a Rate / Quote Filter

Parcel

• Parcel Service Type Codes
• FedEx SmartPost
• Parcel Manifestation
• Parcel Rating

Users

• User Roles: How to Submit
• User Roles: Client Levels + Definitions
• User Roles: Misc
• User Roles: Features
• User Roles: Reports
• User Roles: Functions

See all 7 articles

Master Data Management

• Locations

Commodities

• Commodity Import & Upload
• Commodity Reference Sheet

Desktop App

• FreightWise Desktop App Install
• Using a USB Printer or Windows Network Printer with FreightWise Desktop

Tracking

• Carrier Selection on Quick Track
• Import Quick Track Data

Insurance

• Cancelling a Booked Ins. Certificate
• From BOL Process - Step by Step
• Insurable Types of Cargo
• Insured Value
• Risk Management Overview
• Who Handles Insurance Claims

BOL's

• Adding PRO #
• App BOL Tracking
• BOL Import with CSV Files
• BOL Manifestation
• BOL Notifications
• BOL Phases Explained

See all 15 articles

Shipment

• LTL Rating
• Merging of Shipments
• Shipment Step-By-Step Process
• Shipment Upload

Client Invoices

• Client Invoice States & Processes Explained

Claims

• The Different Types of Freight Claims
• Requirements for Filing a Claim

Freight Invoices

• Create Freight Invoice
• What is the Difference in an ORG-2 and SUP
• Processing States/Phases Explained
• Special Freight Invoice Codes / Numbers

Integrations

• FAQ - Shipment API
• FreightWise Public API
• Firewall Setup
• Adding a network printer to FreightWise apps
• Basic ERP Integration Process Flow
• Infor - SX.e M3, CloudSuite Ind. & SyteLine

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EDI

• R+L Account Number Setup
• SEFL Account Number Setup
• XPO Account Number Setup

Carrier API Setup

• All Supported Carriers
• Requesting Carrier API Connections for a New Carrier

Magento Extension

• Example Screenshots of User Interaction
• Add Liftgate on Residential Select
• Min & Max Weight Levels
• Setting the Shipping Origin
• Allowed Countries Setup
• Special Cases 01 ... 04 Explained

See all 7 articles

Mobile App

• How to Login

Picks (WMS)

• Picks Step-By-Step Process

Pre Sales Q&A

• Uploader Template: For Initial Reviews & Traffic Surveys
• Initial Account Setups & LTL Reviews - Prospective Clients
• Carriers FW Work With
• Carrier Selection Process

POST SALES Q&A

• LTL Traffic Surveys - Clients "In Launch"

News & Updates

• News & New Features at FreightWise